Privacy Policy

1. Introduction

AV Bathrooms & Kitchens ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Request a quote or estimate
• Fill out contact forms
• Use our Price Calculator tool
• Subscribe to our mailing list
• Contact us via phone, email, or WhatsApp
• Leave testimonials or reviews

This information may include: name, email address, phone number, home address, project details, and preferences.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on each page
• Referral source
• Device information

3. How We Use Your Information

We use the information we collect for various purposes:

• To provide quotes and estimates for bathroom and kitchen services
• To respond to your inquiries and customer service requests
• To send promotional emails and marketing communications (with your consent)
• To improve our website and services
• To analyze website usage and trends
• To comply with legal obligations
• To prevent fraud and enhance security
• To contact you about updates to our services

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Our team members and contractors who need the information to provide services
• Service providers who assist us in operating our website and conducting our business
• Legal authorities if required by law
• Business partners with your consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to your personal data
• Correction: You can request correction of inaccurate data
• Deletion: You can request deletion of your data
• Opt-out: You can opt out of marketing communications at any time
• Portability: You can request a copy of your data in a portable format

To exercise these rights, please contact us at [email protected] or call +44 7404 023083.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and analyze website usage.

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the "Last updated" date at the top of this page.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: